Operational workflows that are observable, auditable, and actually adopted.

Back-Office Workflow Automation

We digitise the messy middle of operations with orchestration layers, automations, and exception handling patterns.

6 weeks

Average rollout

60-90% of steps

Automation coverage

ERP, CRM, EMR, custom tools

Systems

Start a scope Frequently asked questions

Why teams call us

  • Work tracked in spreadsheets or chat threads
  • No visibility into SLAs or blockers
  • Teams rely on heroics to push work through

Measurable outcomes

  • Consistent turnaround times with fewer escalations
  • Clear ownership of every task and state
  • Audit-ready logs for regulated industries

How the engagement runs

Step 1

Process mapping

Shadow the real workflow, document branching logic, and capture compliance requirements.

Step 2

Automation layer

Build orchestration services that call LLMs, APIs, and humans with clear state transitions.

Step 3

Observability

Dashboards, alerts, and qualitative feedback loops so ops leaders trust the system.

What you get

  • Process blueprint + automation backlog
  • Workflow engine with SLA + escalation logic
  • Playbooks + runbooks for handover

FAQs

Do you replace our existing systems?

No. We integrate with the systems you already run and fill the orchestration gaps between them.

How do humans stay in the loop?

We build review/approval steps with clear UX so teams can intervene, override, or annotate when needed.